Banned or muted: how to appeal
Why an account can be restricted, what it looks like, and how to appeal through support.
If the terms of service are broken, we may warn the player, restrict their chat, or ban the account temporarily or permanently — for example, for cheats, bots, scams or harassing other players.
What it looks like
Ban: the launcher won't let you start the game, and the game shows “Access to the game is closed”.
Chat restriction: when you try to write, you see “You can't chat until…” with the end date.
How to appeal
Open support with the topic “Ban and appeal”. You don't have to sign in.
Enter your account email and character.
Calmly explain why you disagree with the decision and attach anything that helps us look into it.
If you write without signing in, save the secret link to your request.
We'll review your appeal and reply in the conversation. Don't create new accounts to get around a ban: evading restrictions also breaks the rules.