I can't sign in to my account
What to do if you forgot your password, signed up with Google or Discord, lost your phone with codes, or lost access to your email.
Forgot your password
On the sign-in page, click “Forgot password?”.
Enter your account email and click “Send link”.
Open the email and set a new password. The link works for a limited time — if it has expired, request a new one.
Changing the password signs you out everywhere, on the website and in the launcher, so sign in again.
You signed up with Google or Discord
On the sign-in page, click “Continue with Google” or “Continue with Discord”. To also sign in with email, set a password: in your account, open “Security”, find “Email and password” under “Sign-in methods” and click “Set a password”.
Your phone with the authenticator app isn't at hand
At the “Confirm sign-in” step, click “Use a recovery code” and enter one of the codes you saved when you turned the protection on. Each code works only once.
You lost access to your email
You can't change your account email yourself. Contact support with the topic “Account and sign-in” — you don't need to sign in for that. Put your account email in the “Account email” field and be sure to save the secret link to your request: without signing in, it is the only way back to the conversation.