Support
Bug in the gameUpdated November 13, 2026

The game crashed: sending a crash report

How to send the developers a report from the launcher when the game crashes, and what it contains.

If the game exits with an error, the launcher shows “The game crashed”. A report helps the developers find the cause.

  1. Look through the list of files the report will include.

  2. In “What happened before the crash?”, briefly describe what you were doing.

  3. Click “Send report”.

  4. Copy the report number and mention it if you contact support.

The game doesn't crash but misbehaves

Open “Settings” → “About” → “Report a problem”, describe what happened and send the logs. The same section has an “Open logs” button.

Sending reports automatically

In the launcher settings, under “Crash reports”, choose what happens after a crash: ask, always send, or don't send.