The game won't start or update
Maintenance, an outdated launcher, low disk space or broken files: what to check before contacting support.
Find the launcher message that matches yours:
“Maintenance” — the game is temporarily unavailable, and “Play” will work again once maintenance is over. The launcher banner shows the estimated end time.
“Server unavailable” — try again a bit later.
“Launcher is out of date” — update the launcher or download the new version from the “Download” page.
“Not enough disk space” — free up some space and try again.
“Game files were downloaded with errors” — try again. If the game behaves oddly, open “Settings” → “Game” → “Check files”.
“Close the game to install the update” — exit the game, then update.
A warning about low memory or an old system version — compare your computer with the system requirements.
Still not working
Open “Settings” → “About” → “Report a problem”, describe what happened and send the logs. Copy the report number.
Contact support with the topic “Launcher and technical issues”: include your system, launcher version, the report number and the exact error text.