How to redeem a coupon
Where to enter a coupon code, how to choose a character and where to collect the reward in the game.
Sign in to the website and open “Coupons” in your account. In the account menu it's called “Redeem a coupon”.
Enter the code: 16 letters and digits in the form XXXX-XXXX-XXXX-XXXX. Case, spaces and dashes don't matter.
Choose the character who gets the reward and click “Redeem”.
Enter the game and collect the reward from that character's mail. It stays there until you collect it.
If it doesn't work
“Verify your email” — coupons work only with a verified email.
No characters — create a character in the game first.
“There is no such code” — check that you typed the code correctly.
“This coupon has expired”, “This coupon has no redemptions left” or “You have already used this coupon” — this coupon won't work any more.
After 10 wrong codes, coupon redemption is locked for 1 hour.
All coupons you've redeemed are listed on the same page under “Redemption history”.