How to report a player

Reporting a chat message

1. Click the player's name in the message and choose “Report”.

2. Pick a reason: spam, abuse, scam or other. You can add a comment.

3. Click “Send” — the chat shows “Report sent”.

A moderator sees that message plus a few messages before and after it. To stop seeing the player, choose “Block” in the same menu — it covers all of their characters.

Rule breaking outside the chat

If a player scams, cheats or breaks the rules some other way, contact support with the topic “Report a player”:

• always give the offender's name;

• add your character, the channel and roughly when it happened;

• describe what happened and attach screenshots.

Report right away: chat messages are kept for 30 days, after that there's nothing to review.