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Bug in the gameUpdated November 13, 2026

How to report a bug in the game

What to include in a bug report so the developers can find and fix it faster.

Found a bug? Tell us. The rules forbid exploiting bugs for profit, and reporting them is the best way to help the project.

  1. Open support with the topic “Bug in the game”.

  2. Fill in the fields: character, channel and roughly when it happened.

  3. Describe the bug step by step: what you did, what you expected and what actually happened. Say whether it happens again.

  4. Attach screenshots (PNG, JPEG, WebP, GIF) or logs (.txt, .log) — up to 5 files, 10 MB each.

  5. If the game crashed, add the crash report number from the launcher.

If the bug has to be fixed in the game itself, support passes the request to the developers and the conversation shows “With developers”. You don't need to do anything: we'll write in the same request when there's news.